ecosystem for nurses
Smart Assistant for ER
An ecosystem of devices that bridge the gap between the current hospital Emergency Room systems and the nurses' needs with respect to patient and self-care. Key Design features of this system are - Quick voice assisted medical data charting & Work-related stress management via apple smart watch.
The whole system focuses on Apple smartwatch which functions as a focal point that talks with the Medicine retrieval system, patient charting system and Hospital administrative systems using a combination of devices, screens, and voice. Thereby saving time, reducing stress and increasing work efficiency of nurses working in Hospital emergency rooms. In doing so it adds connectivity in the whole system that breaks the dependency from the computer and archaic medical software's creating a new ecosystem and a virtuous cycle that gives more autonomy and efficiency to ER Nurses.
Tools: Sketch, Adobe Illustrator, Photoshop, Rhino, Marvel, Principle, Keynote
Team Members: Kritika Kushwaha, Anshu Tank & Jon Jordan
Key Contribution: Research, System Design, Prototyping, Visual Design, Animation
Focus Area: Healthcare, IoT, Service Design
Duration: 4 weeks
Advisor: Christopher Risdon & Dana Ragouzeos
Why ER Nurses & Why design a solution for them?
ER Nurses are our first line of contact in a medical emergency even before we see a doctor. Nurses struggle with physical, mental and emotional exhaustion at work casing burnout. This impacts their performance at work ultimately impacting the patients and the whole medical system. Research highlights -
Along with Secondary research, we did ethnographic interviews combining immersive observation and visits to hospital ER Rooms. Observing users and questioning them about their work environment helped us bring important details of their behaviors to light. To understand the users better we conducted 60-90 mins in-depth interviews with a diverse set of candidates including 5 ER Nurses , 1 Nurse union representative, 1 ICU nurse, 1 ER Doctor and nurse’s 1 family member. Our Major Findings were :
How might we... streamline the charting process so that nurses can spend
more time in actual patient care without compromising the needs and requirements of insurance & hospital management?
- & -
enable the system to be more supportive towards the ER nurses’
physical, mental and emotional well-being at work?
Ecosystem of devices
Based on the ER nurses journey, three touch points were focused on using the same family of Apple products :
Quick Voice Charting & Medicine Recording through iWatch
Medicine Retrieval System via the iPad and beacon technology
Detail View of Charting & Medicine Recording on Workstation on Wheels (WOW) via iMac or Macbook
To understand the service better we made a detailed storyboard to incorporate all the uses-cases and 3 touch-points that were designed.
Let’s follow Aaron’s day with Safer
Apple Watch User Flow
1.QUICK VOICE CHARTING
Quick charting via the Apple Watch app converts speech to text and directly inputs information to the workstation for final approval.
2.SMART MEDICINE RETRIEVAL
Medicine names for the respective patient are transcribed and sent to the medicine cabinet/Medicine Retrieval System where nurses are auto-logged into the system via a beacon on arrival.
Synthesis and Mapping the data
Research led to understanding -people, props, and processes in an emergency room and to better visualize our finding we made the following:
Actor Map to understand the actors in the whole ecosystem
Current Service Blueprint to identify all the phases in the service
Experience Map to find the opportunity areas and missing links in the system
Future Service Blueprint to visualize our solution and test our hypothesis
Current Service Blueprint
Click here to see a zoomed-in Version
Future Service Blueprint
Click here to see a zoomed-in Version
This was a well-rounded project with a strong foundation in qualitative and generative research. Ethnographic interviews helped to understand the details and constraints that ER nurses face. Prototyping and Testing with actual ER nurses helped us validate our hypotheses and take our concept to the next level. Overall this project had everything from in-depth user research to task based user testing.
I also learned that as a designer being detached from your work is vital in being able to rethink and restructure your mental models to enable the creation new perspectives and thus innovate.